FAQS

How do I upload an image ?
Uploading an image is straightforward. First, you need to know where your jpeg file is located on your computer, then click the browse button to navigate to it, highlight it and click upload. The time it takes to upload will depend on the image’s file size and your internet connection speed. Please check the progress bar in the lower left of your browser for an estimated upload time once you have clicked the upload button.

What format shall I upload / email my images in ?
We accept jpeg formats for your image. If you image is not in one of these formats please open it in your image editing software and save it as a jpeg.

What are shared photos ?
By using "Edit" and then selecting “Share” a photo in your gallery a photo can be shared with your friends or family. For them to see the photo you will have to use the “Email” to send them a link to the photo.
Once they are in your gallery they can use the “Search” button to view other shared photos.

Can I share my photos on social networking sites?
Yes, your photos can also be shared on social network sites like Facebook or MySpace by using the “Shared” pop down menu in your gallery.

How agents can share photos to help sales?
A Red Snapper agent who has a scanner, digital camera card reader or blue tooth phone can easily help their customers buy a photo gift. Scan in and upload a photo to their gallery and then email a link to this photo. This can help the customer overcome any problems they may have with uploading photos or getting them on to their computer. Alternatively, an agent process the complete order and just enter their customers delivery address.

What are public photos ?
If you make your photo public then any web browser can see search for the photo. The search will only find photos which have in their description the same word(s) as the search term. For example a search for “football” would reveal all photos with “football” in their descriptions.

When will I receive my photo gift ?
We will dispatch your photo gift within 14 days of receiving the image. If the photo was received by upload or email then you can expect your product within 14 from when the image was sent. However if you posted the image please allow 4 weeks until the product is delivered. If it is urgent please enter this information on the order form.

What measurements should my image be ?
The physical size of the image does not really matter, because we will resize your image to fit your chosen gift. However all jpeg files submitted should be at least 300K in the uncompressed state i.e. when they are open in your image editing software.

What is a pop art canvas ?
If you have selected a framed canvas or certain type of bag, you can ask for your photo to be turned into an Andy Walhol pop art styled photo. There are three colour combinations, red and blue, pink and green, and yellow and dark blue. Please see “Pop Art effects” to see this style. When buying a pop art canvas you will received a free email proof of your image with the pop art effect applied.

Are you mugs dishwasher safe ?
Yes, all our mugs are dishwasher safe for domestic use.

Will the image on the tee shirt fade when the shirt is washed ?
We recommend 40C with the garment turned inside out and no bleach. After the first wash the image may lighten slightly as the print settles onto the material. Thereafter the image should remain defined.

Can I iron the image on my garment ?
Do not iron the image directly. If you wish to iron the image area use a pillow case to protect it first by covering the image area with pillow case and then ironing on top of the pillow case.

Is your website secure ?
Yes for online payment with a debit or credit card our website is secure. For more information visit WorldPay.com

What format shall I post my prints in ?
Photos can be either Portrait or Landscape format. Prints can be in colour or black and white. Colour images can not be changed to black and white. Prints should be no larger than A4 size. Please ensure you write your name and address on the back of your print. We accept images on CD Rom, however it would be quicker to upload or email these images if possible.

TERMS FOR AGENTS / CONTRIBUTORS

An agents commission of 20% of the purchase price, will last for 1 year following their registration. Our preferred method of commission payment is via PayPal. Alternatively we will pay by cheque. Cheques are charged at £2 per cheque. Payments are made quarterly.

An agent can check their sales record online by viewing your “Settings” page. You can access this page by clicking on the “Settings” tab – between “Cart” and “Log Out” - after you have log on.

An agent should notify sales@redsnapperphoto.co.uk when a postal order form is being sent in by one of their customers.

An agent cannot buy from contributors and achieve an addition 20% discount.

A customer of an agent can become a Red Snapper agent themselves, and then no more commission for this former customer is received.

TERMS FOR USERS

In submitting the order form the customer confirms that they own the rights to their respective photograph/artwork.

Red Snapper reserves the right to refuse to print or manufacture any image that may cause offence to public taste, attitudes or concerns.

Such submission also acknowledges that you understand there will be a degree of cropping and editing that may be required and that our designers will determine the cropping to obtain the best result, in their opinion. You also acknowledge that you understand that the quality of the final print will vary depending on the quality of the original image.

If you are posting your photograph/artwork and it is of valuable or of sentimental value we strongly recommend that copies be made before sending them to us as we cannot accept responsibility for items lost or damaged in transit. Your photograph/artwork will be returned to you with your personalised product.