Returns

Our policy lasts 30 days from delivery. If 30 days have gone by since you received your order, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 working day.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at orders@redsnapperphoto.co.uk

Sale items (if applicable)

Sale-priced items are eligible for returns under the same conditions as regular-priced items.

Exchanges (if applicable)

We accept exchanges of unused items within 30 days from delivery, subject to the return conditions above. We also replace items that are defective or damaged. To arrange an exchange, please email orders@redsnapperphoto.co.uk.

Shipping

To return your product, you should send your product to us with your returns number

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation
We accept cancellation within 12 hours of your purchase. Because we make products to order we cannot accept a cancellation after the product has been made.